FREQUENTLY ASKED
QUESTIONS
Payments Accepted
We currently accept the following forms of payment:
• Cash
• Zelle
• Venmo
• Check
Payment is due on the day of service unless otherwise arranged.
Satisfaction Guarantee
100% Satisfaction Guarantee
Your happiness matters to us. If something was not cleaned to your expectations:
→ Contact us within 24 hours,
and we will gladly return and re-clean the area at no additional cost.
Our goal is to give you a heavenly clean home — every visit.
Booking & Cancellation Policy
New Clients – Deposit Required
To secure an appointment on our schedule, new clients are required to pay a 50% deposit at the time of booking.
This deposit guarantees your spot and is applied toward the total cost of your cleaning.
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We understand that plans can change. To respect our time and schedule:
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Cancellations made 24 hours or more before the appointment have no fee.
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Cancellations made with less than 24 hours notice may incur a 50% cancellation fee. We reserve your appointment exclusively for you. This ensures fairness for both our team and other clients waiting for availability.
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If we arrive and cannot access the home, a full service fee may apply.
Rescheduling Policy
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We kindly request that all rescheduling requests be made with as much advance notice as possible, as our schedule fills quickly.
For bi-weekly clients, each cleaning is assigned to a designated rotation week to maintain consistency and ensure every home receives reliable service. When a reschedule is approved, it does not alter your established rotation. Your next cleaning will remain scheduled for your regular bi-weekly week, preserving the balance of our service calendar and ensuring fairness to all clients. Thank you for your understanding and cooperation.
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