FREQUENTLY ASKED
QUESTIONS
FAQ
Payments Accepted
We currently accept the following forms of payment:
• Cash
• Zelle
• Venmo
• Check
Payment is due on the day of service unless otherwise arranged.
Satisfaction Guarantee
100% Satisfaction Guarantee
Your happiness matters to us. If something was not cleaned to your expectations:
→ Contact us within 24 hours,
and we will gladly return and re-clean the area at no additional cost.
Our goal is to give you a heavenly clean home — every visit.
Booking & Cancellation Policy
New Clients – Deposit Required
To secure an appointment on our schedule, new clients are required to pay a 50% deposit at the time of booking.
This deposit guarantees your spot and is applied toward the total cost of your cleaning.
We understand that plans can change. To respect our time and schedule:
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Cancellations made 24 hours or more before the appointment have no fee.
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Cancellations made with less than 24 hours notice may incur a 50% cancellation fee. We reserve your appointment exclusively for you. This ensures fairness for both our team and other clients waiting for availability.
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If we arrive and cannot access the home, a full service fee may apply.
Rescheduling Policy
We kindly request that all rescheduling requests be made with as much advance notice as possible, as our schedule fills quickly.
For bi-weekly clients, each cleaning is assigned to a designated rotation week to maintain consistency and ensure every home receives reliable service. When a reschedule is approved, it does not alter your established rotation. Your next cleaning will remain scheduled for your regular bi-weekly week, preserving the balance of our service calendar and ensuring fairness to all clients. Thank you for your understanding and cooperation.